Envolve Group Ltd Privacy Policy

Address: 1115 Hessle Road, HU4 6SB, Kingston Upon Hull.

Phone Number: 01482 68006

E-mail: Help@envolvegroup.co.uk

 

1a. The type of personal information we process and collect:

  • Forename and surname. 
  • Contact details including email address and phone number.
  • Business name and job title. 
  • Business address.
  • Any other relevant personal information regarding the customer when using the online portal or website. 

Personal data: Is classified as information that can be used to identify an individual, either directly or when combined with other data.

1b. How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you (through the ‘customer application form’ or online customer portal) for one of the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, services, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
  • We may contact you using the information you provided to deliver our service, as requested. To find out more about the services we offer, visit the ‘our services’ section on our website: www.envolvegorup.co.uk.

With your consent, we may share your information with an external company, Trustpilot A/S (“Trustpilot”). 

This information may be used to contact you for market research purposes and/or to help us assess and improve our services based on customer reviews and preferences accessed to 

us through the external provider. To clarify, the only information this will include is: email address and forename. If you want to read more about how Trustpilot process your data, you can view their Privacy Policy. https://uk.legal.trustpilot.com/end-user-privacy-terms

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

  • Your consent. You can remove your consent at any time. You can do this by contacting: help@envolvegroup.co.uk by email or by writing to us directly. Up to date contact information can be found in our ‘contact us’ section on our website: www.envolvegroup.co.uk

1c. How we store your personal information: 

Your personal information is securely stored on a database, hard drive or on our online portal. 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We keep the personal information you provide us (listed in 1a) for a maximum of 10 years. After this period, we will then dispose of your information by permanently removing and deleting the file from our data base. 

2a. How we use cookies:


A cookie is a small text file which asks permission to be placed on your computer’s hard drive or smart phone. Once you, the user, agree (by selecting the appropriate box), the file is added. By doing so, It allows the website to recognise your device and store some information about your preferences or past actions. 

Traffic log cookies may be used to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to the customers potential needs and preferences. We only use this information for statistical analysis purposes and then the data is removed from the system.

A cookie does not give us access to your computer/smartphone, the files stored on your 

computer/smartphone or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the cookies they use. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. To opt out anytime, contact help@envolvegroup.co.uk

Trustpilot:

Envolve Group Ltd may contact you via email to invite you to review any services and/or products you received from us [in order to collect your feedback and improve our services. We use an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback which means that we will share your name and email address with Trustpilot. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy 

here: https://uk.legal.trustpilot.com/end-user-privacy-terms

3a. Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please either email us at help@envolvegroup.co.uk or call us on 01482 680006 if you wish to make a request.

3b. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at help@envolvegroup.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

For more information, please visit the ICO website: https://www.ico.org.uk